Privacy Policy

Address: Office 7, Cumbernauld Business Park, Wardpark Road, G67 3JZ

Phone Number: 0800 368 8136

USave Power may collect and process the following personal information:

Contact details (address, telephone number, email address)

Payment details and billing information

Account details and energy usage information

Communication preferences and correspondence history

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for reasons such as:

• Setting up and managing your account

• Processing payments and billing

• Communicating with you about your services

• Providing customer support and responding to enquiries

We may also receive information indirectly from:

• Credit reference agencies for verification and fraud prevention

• Publicly available sources to ensure accuracy of records

We use the information you provide to:

• Deliver and manage your energy supply services

• Improve our services and customer experience

• Meet regulatory and legal requirements

• Send updates, offers, or service information (where consent has been given)

We may share your information with:

• Suppliers and industry specific companies and regulators

• Third-party service providers who support our operations (e.g. billing, IT, customer service)

How we store your personal information

Your information is securely stored in our CRM system

We retain your personal data only as long as necessary to:

Fulfil the purposes outlined in this notice

Comply with legal and regulatory obligations

After this period, we will securely delete or anonymise your information.

Your data protection rights

Under data protection law, you have the following rights:

• Right of access – You can request copies of your personal information.

• Right to rectification – You can ask us to correct inaccurate or incomplete information.

• Right to erasure – You can request we erase your personal data in certain circumstances.

• Right to restrict processing – You can ask us to limit how we use your data.

• Right to object – You can object to certain types of processing.

• Right to data portability – You can request your data be transferred to another organisation or to you.

You will not be charged for exercising your rights. We have one month to respond to your request.

To exercise your rights, please contact us at:

Address: Office 7, Cumbernauld Business Park, Wardpark Road, G67 3JZ

If you have concerns about how we handle your personal information, you can contact us directly at:

Address: Office 7, Cumbernauld Business Park, Wardpark Road, G67 3JZ

Services